Last updated: August 6, 2026
This Privacy Policy explains how Tachrone collects, uses, shares and protects your personal data when you use the Tachrone.ma platform, on the web and in the mobile application. It sets out the data we process, the purposes and legal bases of these processing operations, the third parties with which data is shared, how long it is kept, and the rights you have and how to exercise them.
TACHRONE, a company incorporated under Moroccan law, registered with the Trade Register of Mohammedia under number 35301, with its registered office at BD PALESTINE 4, LOT HOURIA 1, ETAGE 2 APPT 3, Mohammedia, Morocco, is the controller of the personal data collected on the Tachrone.ma platform (the website tachrone.ma and the mobile application).
For any question regarding this policy or your personal data, you may contact our privacy point of contact at [email protected].
The processing of data has been notified to and authorised by the National Commission for the Control of Personal Data Protection (CNDP) under number D-765/2024, in accordance with Law No. 09-08 enacted by Dahir 1-09-15 of 18 February 2009.
We only process your data for specified, explicit and legitimate purposes, on the following legal bases:
The data we process comes from:
We never sell your personal data. We only share it with the technical providers strictly necessary for the operation of the service, acting as processors on our behalf:
We may also disclose data where required by law, at the request of a competent authority, or in connection with a corporate reorganisation, with appropriate safeguards.
All of your data, including all sensitive verification documents (RC/ICE, tax certificate, photos of premises, reference clients), your private messages and their attachments, is hosted within the European Union (Amazon Web Services, France).
Only three limited categories of data are transferred to the United States, to providers subject to protection safeguards:
These transfers are governed by appropriate safeguards, such as the EU-US Data Privacy Framework and standard contractual clauses. Your verification documents, payments and private messages are never transferred to these providers.
We keep your data for the entire duration of the contractual relationship, that is, as long as your account is active. After your account is closed, your data is deleted or anonymised at the latest 5 years after that closure.
However, certain data may be kept beyond this period where required by law (in particular documents related to transactions, subject to the applicable legal periods) or to preserve the integrity of exchanges with other users.
Usage statistics: the link between a view and the visitor's account is kept for 5 years, then permanently removed. Beyond that point, only traffic data remains, from which no one can be identified; it is kept without a time limit so that the audience history of profiles stays accurate over time. Deleting your account immediately detaches your identity from those views, without waiting for that period to elapse.
In accordance with Law No. 09-08 and, where you reside in the European Union, with the General Data Protection Regulation (GDPR), you have the following rights:
To exercise these rights, write to us at [email protected]. We respond to your request as soon as possible and within the time limits provided by law.
If you consider that the processing of your data does not comply with the regulations, you have the right to lodge a complaint with the National Commission for the Control of Personal Data Protection (CNDP) in Morocco. Residents of the European Union may also refer the matter to the supervisory authority of their country.
You can delete your account at any time, directly in the app as well as on the web, from Dashboard > My account > Delete my account.
Without going through the app, the request can be made from tachrone.ma/en/dashboard?section=mon-compte#supprimer-mon-compte (sign-in required), or simply by email to [email protected] from the address associated with your account.
Deletion results in the erasure or anonymisation of your personal data and the removal of associated files (documents, photos, voice recordings). Merely deactivating or suspending the account does not amount to deletion: deletion is permanent. Some information may be kept in anonymised form or where required by law, under the conditions described in section 7.
When you provide data about other people (members of your team, reference clients as part of professional verification), you warrant that you are entitled to provide them to us and that you have informed those persons of the use of their data. You undertake not to provide us with the private contact details of third parties without their consent. These persons may exercise their rights by contacting us at [email protected].
The application may access your device's microphone only when you voluntarily record a voice message in the inbox. This access is requested contextually, at the time of recording, and requires your explicit authorisation. We never use the microphone in the background. Audio recordings are stored securely within the European Union. Likewise, access to your photos and documents only occurs when you choose a file to send.
Biometric lock. The application offers an optional lock using Face ID, Touch ID or fingerprint, which you enable yourself from "My account". Verification is performed entirely by your device: we do not receive, process or store any biometric data. The system only returns a "success" or "failure" result to us. You can disable this lock at any time.
Our conversational assistant relies on an artificial intelligence model provided by Anthropic (Claude). It receives the content you voluntarily submit to it as well as the public information of the profiles it recommends to you. We also use semantic indexing to rank and recommend service providers.
These processing operations do not produce any fully automated decision having a legal effect on you. The generated responses may be inaccurate and do not constitute professional advice. You may at any time request human intervention by writing to us at [email protected], and report any inappropriate content generated by the assistant directly in the application.
Technical usage logs of the assistant (consumption and quality monitoring) are kept in pseudonymized form — tied to a non-reversible identifier rather than to your account — and do not retain the text of your conversations.
We only use cookies strictly necessary for the operation of the service: secure authentication cookies (httpOnly) and language preference. We do not use advertising cookies or third-party tracking tools for marketing purposes, and we do not use any advertising purpose without your consent.
We implement appropriate technical and organisational measures to protect your data: encryption of communications in transit (HTTPS/TLS), storage of passwords in encrypted form, authentication tokens kept in secure cookies (httpOnly), access control and logging. In the event of a data breach likely to create a risk to your rights, we take the required measures in accordance with applicable regulations.
The Tachrone.ma platform is strictly reserved for persons aged 18 and over. We do not knowingly collect data concerning minors. If we find that an account has been created by a person under 18, we delete it along with the associated data.
We may amend this Privacy Policy to reflect changes in our services or in regulations. In the event of a material change, we will inform you by appropriate means. The date of last update appears at the top of this page. We encourage you to review it regularly.
